Client Testimonials

"I've worked with multiple research community providers, and none have matched PluggedIN's ability to both understand what my company needs, and use online communities to deliver insights that enable smarter business decision-making."

- Senior Consumer Insights Manager, Major Wireless Provider

Launch Video

Services Overview (3:15)

Watch this video to get a quick overview of PluggedIN's full suite of research and community services.

PluggedIN Services At-a-Glance

  • Three convenient service packages based on your research needs.
  • Full suite of research services backed by years of online research expertise.
  • Trained community managers and moderators assisting your in your MROC success.

Service Packages

PluggedIN offers three service packages designed to help you with your Market Research Online Community initiative. The full-service offering is ideal for companies that need methodology experts to run their MROC from front-to-back. Our hybrid-service package is ideal for companies that want to moderate their own community, but would rather not deal with community management and member support issues. Finally, our self-service offering is ideal for companies that have their own in-house research team that can manage all aspects of the study.


  Full-Service Hybrid-Service
Site setup & design Yes Yes
Use of the PluggedIN Platform Yes Yes
Success site access Yes Yes
Community management Yes Yes
Community training Yes Yes
Community strategy and planning Yes Yes
Project management Yes No
Recruiting and field management Yes No
Research design Yes No
Community moderation Yes No
Reporting & analysis Yes No